FAQ
Q: Can I join an auction? Are there any fees?A: Registration is free and anyone can participate.
Q: How can I participate in auction?
A: You can participate in person by arriving at our gallery, arranging absentee or phone bidding prior to an auction with us, or bidding online.
Q: How soon can I see items offered in auction online?
A: Our online catalog with complete lot descriptions and images is available on our website ten day prior to the auction.
Q: Can I see items offered for auction in person?
A: Yes, we offer preview hours prior to each auction. Preview hours are posted for Upcoming Auctions.
Q: I don’t live in the US. Can I participate?
A: Yes, we accept international bidders. Please contact us for details about our registration procedure.
Q: How fast does the auction proceed?
A: Approximately 100 lots per hour.
Q: Do I incur other costs other than the hammer price?
A: Yes. Upon successful bidding, there is a buyer’s premium of 20% for online bidders (15% for gallery bidders), 7.75% sales tax for residents of the state of Ohio, and additional costs for shipping and handling.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, money order, checks, cash (in person only) and wire transfer (fees apply). For international buyers, Visa, Mastercard and wire transfers are accepted.
Q: Do you accept online payments?
A: We currently do not offer this feature. Please provide us your Visa or Mastercard information by phone or fax.
Q: Do you offer shipping?
A: We offer shipping and handling in-house. However, if any item needs extra handling due to its size, weight, value or condition, we will recommend a 3rd party professional shipping company.
Q: Can I pick up my purchases in person?
A: Yes. Please call us to let us know in advance when you itend to arrive at our gallery so we can prepare your purchases.
Q: I am interested in a specific piece of artwork. How do I learn if you handle it?
A: Please describe your needs on our wish list.
Q: I have a painting that I inherited and I don’t know its value. Do you provide appraisal services for cosignment?
A: Yes. Please provide as much information about the items as possible including images for our review.
Q: I have collection of artwork, and I am relocating into a smaller residence. Can you help me sell the items?
A: Yes. Please provide as much information about the items as possible including images for our review. We also offer in-house evaluations.
Q: How soon after the auction would I receive payment for my consignment?
A: We send a check along with a detailed statement within 30 days of the date of auction.
Q: I left an absentee bid on a lot prior to the auction. The results show it was sold to someone else for the same amount. Why didn’t I win the bid?
A: Your bid was off-footed due to the process the auctioneer takes to accomodate each method of bidding. This occurs because we do not control how many bidders and how much will be bid at each increment. We can not bid your maximum price as a result of the competitive bidding process.